Effective date: 2022-04-02

This privacy policy sets out how DarkMatter TV, and its affiliated entities, TriCoast TV and it’s brands and subsidiaries, uses and protects any information that you give us when you use this service.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this service, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the service according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our service in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the service.

Links to other services

Our service may contain links to other services of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those linked service. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each service visited.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the service, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@tricoasttv.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
If you believe that any information we are holding on you is incorrect or incomplete, please email us at support@tricoasttv.com. We will correct any information found to be incorrect.

California Privacy Notice

If you are a California resident, please review these additional privacy disclosures, which provide a summary of how we collect, use, and disclose personal information from you and also explains your rights under California law.

Categories of Information

We Collect, Use, and Disclose for Business Purposes We collect the following categories of personal information as described in the Personal Information We Collect section. We collect this information from you, your devices, third parties, or as otherwise described in this policy. We use these categories as described in the Use of Your Personal Information section above, and we disclose these categories of personal information for business purposes as described in the Disclosure of Your Personal Information section above:

• Identifiers, such as name, email address, mailing address, phone number, or IP address.
• Demographic information, such as your gender and age.
• Commercial information, such as records of purchases and payment information.
• Internet or other electronic network activity information, such as log data, and information about the devices and computers you use to access the Services.
• Geolocation data, such as GPS signals, device sensors, Wi-Fi access points, and cell tower IDs, where you have allowed access to that information.
• Electronic, visual, or similar information, such as photos.
• Other information you provide, such as messages on discussion boards or responses to surveys.
• Inferences drawn from any of the above, including about the content or ads that may be of interest to you.

Your Rights

Under the California Consumer Privacy Protection Act (CCPA), California residents have the right to request access to or deletion of their personal information, to request additional details about our information practices, to opt out of the “sale” of their personal information, and to not be discriminated against for exercising these rights. Below we explain how you may exercise these rights. If you need further assistance regarding your rights, please contact us at support@tricoasttv.com, and we will consider your request in accordance with applicable laws.

Access

You may request access to the specific pieces of personal information we have about you. You may also request additional details about our information practices, including the categories of personal information we collect, the sources of information, the types of third parties we share information with, the types of personal information we share for business purposes, and details about the information we have sold, if any. You may request access by emailing support@tricoasttv.com

Editing and Deletion

You may review, modify, and delete your personal information by visiting viacomprivacy.com. Upon receipt of your request to exercise your rights to access and delete your personal information, we will verify your identity to protect your security and personal information. After submitting a request, please monitor your email for verification instructions. Note that even if we honor your request to delete your information, we may retain certain information as required or permitted by law.

Do Not Sell My Personal Information

As described above, some of our brands may share your personal information with advertising partners so that they can show advertisements on our properties, and these advertisements may be targeted to your interests, which may constitute a “sale” under California law. Where a brand does this, it will give you the option to opt out of disclosures for these purposes by following the “Do Not Sell My Personal Information” link on the homepage or download page of the relevant website, mobile app, or other service.

Children’s Content

The Dark Matter TV Services governed by this privacy policy are generally not intended for use by children under the age of 13.